Farrow System Support
Since the demise of Farrow System Ltd several people have approached us for help; We have been using these machines for nearly 11 years, and much of this time I have been diagnosing problems over the 'phone as they happen on site - and my employees 'phone in; As a result of this I can often diagnose the fault and at least tell you where to start looking, whether the problem might be solved in-situ, work rounds, or whether it is a job stop type issue
A WIWA pump (dead) in bits - I am now pretty good at diagnosing the faults with these - as they appear from the blast nozzle - and know the tools and the spare parts (which we stock) you need!
Fault Finding & Spare Parts
While I am entirely happy to try to help, it is appreciated if you to 'phone the office number (01482 870272), or mobile (07823 776569) rather than one of my freephone numbers, and please be aware that if I too am out of the office, my 'phone is diverted to the mobile, and that diversion costs me money too. Therefore it is is probably best if you try the mobile number first - that being said, if I can help you, I will!
Other factors worth mentioning
- It is generally far quicker to solve the problem if you are with your machine and it is showing the symptoms than trying to discuss possible and theoretical solutions on a distant machine.
- Problem solving on a Sunday afternoon, when both of us might have an early start with a critical job on the Monday morning is a recipe for disaster - if you think you have a problem on the Friday - phone on the Friday - some suppliers and the post office work on Saturdays - and the Sunday might be available for long distance driving!
- It also takes a brave user (like a recent call) to discuss the problem on the Friday, but not to actually try my proposed solution until on site on the Monday morning!
- We can source all the parts of the machines (and sometimes cheaper more capable alternatives)- although some are harder to come by than others, those that go wrong relatively often we try to hold as stock items.
