Spare Parts & Fault Finding

Since the demise of Farrow System Ltd several people have approached us for spare parts - and help; We have been using these machines for nearly 10 years, and much of this time I have been diagnosing problems over the 'phone as they happen on site - and my employees phone in; As a result of this I can often diagnose the fault and at least tell you where to start looking, whether the problem might be solved in-situ, work rounds, or whether it is a job stop type issue.

A WIWA pump (dead) in bits - I am now pretty good at diagnosing the faults with these - viewed from the blast nozzle - and know the tools and the spare parts (which we stock) you need!

While I am entirely happy to try to help, it is appreciated if you can 'phone the office number (01482 870272), or mobile (ask!) rather than my freephone numbers, and please be aware that if I too am out of the office, my 'phone is diverted to the mobile, and that diversion costs me money too - that being said, if I can help you, I will!

Other factors worth mentioning

• It is generally far quicker to solve the problem if you are with your machine and it is showing the symptoms than trying to discuss possible and theoretical solutions on a distant machine.
• Problem solving on a Sunday afternoon, when both of us might have an early start with a critical job on the Monday morning is a recipe for disaster - if you think you have a problem on the Friday - phone on the
  Friday - some suppliers and the post office work on Saturdays - and the Sunday might be available for long distance driving!
• It also takes a brave user (like a recent call) to discuss the problem on the Friday, but not to actually try my proposed solution until on site on the Monday morning!

  We can source all the parts of the machines - although some are harder to come by than others - and can also offer new machines and sometimes even second hand machines.

Training

We also offer training on the use of 'Farrow System' machines - whether you want a overview of setting up, working and simple fault diagnosis, through to job specific training.

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Last modified: 01/17/10