Terms and Conditions.
Privacy and Cookie Policy
Introduction to this Policy
The websites https://www.surfprep.co.uk & http://www.ashrose.com (each being “our Site”) are brought to you by Greenleaf Contractors Limited (“we”, “us” or “our”), a company registered in England and Wales under company number 4073268. We have our registered office address at 22 Highgate, Cherry Burton, Beverley, East Yorkshire, HU17 7RR and main trading and postal address at Unit 3, Acorn Industrial Estate, Riverview Road, Beverley, East Yorkshire, HU17 0LD.
We take the privacy of our website users (“you”, or “your”) very seriously. This Privacy and Cookie Policy (the “Policy”) explains how we collect, store and use information about you. This Policy also explains how we use cookies.
We ask that you read this Policy carefully as it governs our use of your information and binds both you and us. If you do not agree with or accept this Policy, you should stop using our Site immediately.
We may update this Policy from time to time and post any changes to it to our site in accordance with the “Changes to this Policy” section below.
Data Protection
References in this Policy to:
- “Data Protection Law” means: the General Data Protection Regulation 2016/679 (“GDPR”) or any equivalent provision which may replace the GDPR following the formal political separation of the United Kingdom from the European Union; the Regulation of Investigatory Powers Act 2000; the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 (SI 2000/2699); the Electronic Communications Data Protection Directive (2002/58/EC); the Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2426/2003); and all applicable laws and regulations which may be in force from time to time relating to the processing of Personal Data and privacy, including where applicable the guidance and codes of practice issued by the Information Commissioner or any other supervisory authority, and the equivalent of any of the foregoing in any relevant jurisdiction; and
- “Personal Data”, “Data Controller”, “Data Processor” and “processing” shall have the meanings given to them in the GDPR.
For the purposes of applicable Data Protection Law, we, Greenleaf Contractors Limited, are the Data Controller and therefore we are responsible for, and control the processing of, your Personal Data in accordance with applicable Data Protection Law. “Personal Data” has a legal definition but, in brief, it refers to information from which a living person can be identified. Such information must be protected in accordance with Data Protection Law.
Information we may collect about you
We will collect information about you when you visit our Site or do business with us (including requesting quotations and ordering services from us). This information may include your name, your contact details (including postal address, email address and telephone number), your payment details (i.e. relating to any payment you make to us in connection with our services), any other information we request from time to time to enable us to provide our Site to you and to continue to do business with you and any other information you provide to us.
We may occasionally receive information about you from other sources, including:
- credit reference and fraud prevention agencies;
- where you have consented for other organisations to lawfully share data with us; or
- where we receive data from trusted third parties to assist us in our marketing efforts.
We will add this data to any information we already hold about you.
Additional information may be collected through the deployment of cookies on our Site. See the “Cookies” section below for further information on our use of cookies.
Any of the information or data referred to in this paragraph (together, the “Information”) may or may not constitute or include Personal Data.
Safety of Children
Our services are not intended for and may not permissibly be used by individuals under the age of 16. We do not knowingly collect Personal Data from persons under 16. If it comes to our attention that we have collected Personal Data from such a person, we may delete this Information without notice. If you have reason to believe that this has occurred, please contact privacy@surfprep.co.uk
How long we keep your Information
We will keep your Information only for as long as we need to hold it for the purposes set out in this Policy.
However, if required we will be entitled to hold your Information for longer periods in order to comply with our legal or regulatory obligations.
Legal basis for processing your Information
Under applicable Data Protection Law we may only process your Information if we have a “legal basis” (i.e. a legally permitted reason) for doing so. We will have a legal basis for processing your Information under this Policy if:
- you have given us your consent to process your Personal Data (see below); or
- processing is necessary for the performance of a contract you have entered into (i.e. we need to process your Information in order to provide you with services), or in order to take any preliminary steps that you consider are required before you can enter into such a contract; or
- processing is necessary to allow us to comply with our legal obligations; or
- processing is necessary in order to protect your vital interests; or
- processing is necessary for us to perform tasks that are of public interest or in the exercise of official authority (where applicable); or
- processing is necessary for our legitimate interests, provided that these legitimate interests are not overridden by your fundamental rights.
Your consent to processing
If you have previously given your consent to the processing of your Information, you may freely withdraw such consent at any time. You can do this by notifying us in writing using our contact details below.
If you withdraw your consent, and if we do not have another legal basis for processing your Information (see above), then we will stop processing your Information. If we do have another legal basis for processing your Information then we may continue to do so subject to your legal rights (for which see “Your Rights” below).
Where we are unable to rely on consent, we will rely on the performance of a contract with you or compliance with our legal obligations as the basis for processing your Information, unless we consider that processing is necessary for our legitimate interests (e.g. delivery and/or improvement of our services). Marketing is considered separately below.
How we use your Information
We will use your Information for the following purposes:
- to help us identify you and any account you hold with us;
- administration of your account and any services you order from us;
- to assist us in complying with or enforcing any legal obligations;
- research, statistical analysis and behavioural analysis;
- to provide insights based on aggregated, anonymous data collected through the research and analysis referred to above;
- fraud prevention and detection;
- billing and order fulfilment;
- to improve our services; and
- marketing (see ‘Marketing’ below).
Marketing
If you have not purchased services from us or enquired about purchasing any of our services and if you have given us prior permission, then we will use the Information we hold about you to contact you by email for the purpose of letting you know about our services. If you prefer not to receive these communications from us, or if you no longer wish to receive them, then you can opt out at any time.
If you are an existing customer of ours, or if you have previously purchased services from us or enquired about purchasing any of our services, we may use the Information we hold about you to contact you by email to provide you with details of similar services to those purchased or enquired about by you. If you prefer not to receive these communications from us, or if you no longer wish to receive them, then you can opt out at any time. We have undertaken a legitimate interests assessment of our marketing practices and we have concluded that legitimate interests is an appropriate basis for those practices, as we consider that it is reasonable to assume that you would expect us to promote our services to you in this manner and that doing so involves relatively little intrusion into your privacy or any disproportionate impact on your fundamental rights; furthermore, because we utilise an email marketing system which allows us to exercise a sophisticated degree of control over your marketing preferences, we do not consider that a less invasive form of processing is available to achieve the same ends.
You have the right at any time to ask us to stop processing your Information for marketing purposes. If you wish to exercise this right, you should contact us by sending an email to privacy@surfprep.co.uk giving us enough information to identify you and deal with your request. Alternatively you can follow the unsubscribe instructions in emails you receive from us.
Sharing Information
We may share your Information with:
- other companies within our group;
- our suppliers, subcontractors, agents and service providers who help us to provide our services (and we will ensure they have appropriate measures in place to protect your Information);
- law enforcement agencies in connection with any investigation to help prevent unlawful activity;
- regulatory bodies, in response to any official request; and
- if our business is sold or integrated with another business, your Information may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
Keeping your Information secure
We will use technical and organisational measures in accordance with good industry practice to safeguard your Information. However, while we will use all reasonable efforts to safeguard your Information, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any Information that is transferred from you or to you via the internet.
Monitoring
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance. Any information that we receive through such monitoring and communication will be added to the information we already hold about you and may also be used for any of the purposes listed in this Policy.
Information about other individuals
If you give us information on behalf of a third party, you confirm that the third party has appointed you to act on his/her/their behalf and has agreed that you can:
- give consent on his/her/their behalf to the processing of his/her/their information;
- receive on his/her/their behalf any data protection notices; and
- give consent to the transfer of his/her/their information abroad (if applicable).
Overseas transfers
From time to time we may need to transfer your Information to countries outside the European Economic Area, which comprises the EU member states plus Norway, Iceland and Liechtenstein (‘EEA’). Such countries may not have similar protections in place regarding protection and use of your Information as those set out in this Policy. Therefore, if we do transfer your Information to countries outside the EEA we will take reasonable steps in accordance with applicable Data Protection Law to ensure adequate protections are in place to protect the security of your Information.
By submitting your Information to us in accordance with this Policy you consent to these transfers for the purposes specified in this Policy.
Your rights
This section sets out your legal rights in respect of any of your Personal Data that we are holding and/or processing. If you wish to exercise any of your legal rights you should put your request in writing to us (using our contact details below) giving us enough information to identify you and respond to your request.
- You have the right to request information about Personal Data that we may hold and/or process about you, including: whether or not we are holding and/or processing your Personal Data; the extent of the Personal Data we are holding; and the purposes and extent of the processing.
- You have the right to have any inaccurate information we hold about you be corrected and/or updated. If any of the Information that you have provided changes, or if you become aware of any inaccuracies in such Information, please let us know in writing giving us enough information deal with the change or correction.
- You have the right in certain circumstances to request that we delete all Personal Data we hold about you (the ‘right of erasure’). Please note that this right of erasure is not available in all circumstances, for example where we need to retain the Personal Data for legal compliance purposes. If this is the case we will let you know.
- You have the right in certain circumstances to request that we restrict the processing of your Personal Data, for example where the Personal Data is inaccurate or where you have objected to the processing (see below).
- You have the right to request a copy of the Personal Data we hold about you and to have it provided in a structured format suitable for you to be able to transfer it to a different data controller (the ‘right to data portability’). Please note that the right to data portability is only available in some circumstances, for example where the processing is carried out by automated means. If you request the right to data portability and it is not available to you we will let you know.
- You have the right in certain circumstances to object to processing of your Personal Data. If so, we shall stop processing your Personal Data unless we can demonstrate sufficient and compelling legitimate grounds for continuing the processing which override your own interests.
- You have the right in certain circumstances not to be subject to a decision based solely on automated processing, for example where a computer algorithm (rather than a person) makes decisions which affect your contractual rights. Please note that this right is not available in all circumstances. If you request this right and it is not available to you we will let you know.
Complaints
If you have any concerns about how we collect or process your Information then you have the right to lodge a complaint with a supervisory authority, which for the UK is the UK Information Commissioner’s Office (‘ICO’). Complaints can be submitted to the ICO through the ICO helpline by calling 0303 123 1113. Further information about reporting concerns to the ICO is available at https://ico.org.uk/concerns/.
Cookies
When you access our Site, cookies will be used to distinguish you from other visitors to our Site. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of our Site and allows us to:
- provide you with an enjoyable experience when you access our Site;
- improve our Site; and
- compile statistical reports on visitors to our Site and activity on our Site.
Our software will issue cookies to your system when you access and use our Site and you will be asked to consent to this at the time (e.g. when you first visit our Site). Cookies do not affect your privacy and security since a cookie cannot read data off your system or read cookie files created by other sites. You can set your system not to accept cookies if you wish (for example by changing your browser settings so cookies are not accepted), however please note that some of the features of our Site may not function if you remove cookies from your system.
For further general information about cookies please visit http://www.aboutcookies.org or http://www.allaboutcookies.org.
Changes to this Policy
We keep this Policy under regular review and may change it from time to time. If we change this Policy we will post the changes on our Site and place notices on our Site as applicable, so that you may be aware of the Information we collect and how we use it at all times.
Accessibility
This Policy aims to provide you with all relevant details about how we process your Information in a concise, transparent, intelligible and easily accessible form, using clear and plain language. If you have any difficulty in reading or understanding this Policy, or if you would like this Policy in another format (for example audio, large print or braille), please get in touch with us.
Our contact details
We welcome your feedback and questions. If you wish to contact us, please send an email to privacy@surfprep.co.uk or you can write to us at Greenleaf Contractors Limited, Unit 3, Acorn Industrial Estate, Riverview Road, Beverley, East Yorkshire, HU17 0LD.
TERMS AND CONDITIONS FOR THE SUPPLY OF SERVICES
1. INTERPRETATION
1.1 The definitions and rules of interpretation in this Condition shall apply in these Conditions.
Company: Greenleaf Contractors Limited and its employees, consultants and subcontractors;
Conditions: these Terms and Conditions of Supply;
Confidential Information: any information disclosed by one (the disclosing party) to another (the receiving party) if the disclosing party has notified the receiving party that the information is confidential, or the information could reasonably be supposed to be confidential;
Contract: any contract between the Company and the Customer for the supply of Services, incorporating these Conditions;
Contract Price: the price payable by the Customer to the Company for the Services;
Customer: any person, firm, company or other organisation who is the addressee of the Company’s quotation or acceptance of order issued by the Company and shall include any parent or subsidiary company of the Customer and any successor-in-title of the Customer and any company or entity arising (wholly or partly) by way of any merger, amalgamation, reorganisation or acquisition of the Customer;
Intellectual Property Rights: any design rights, utility models, patents, inventions, logos, business names, trademarks, domain names, copyright, moral rights, rights in databases, source codes, reports, drawings, specifications, know how, trade secrets, rights in software, rights in the nature of unfair competition and the right to sue for passing off and any other equivalent or similar rights to any of the foregoing in any jurisdiction, whether registered or unregistered;
Services: any works agreed in the Contract to be performed by the Company for the Customer (including any part or parts of them) and any corresponding goods and materials agreed to be provided by the Company under the Contract;
Site: the place where the Services are to be performed;
Working Hours: between 09.00 and 17.00 on Monday to Friday inclusive, excluding any public or bank holidays.
1.2 A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it.
1.3 Any reference to “parties” means the parties to the Contract and “party” shall be construed accordingly.
1.4 Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding or following those terms.
1.5 Words in the singular include the plural and in the plural include the singular.
1.6 A reference to one gender includes a reference to the other gender.
1.7 A reference to a Condition is to a clause of these Conditions.
1.8 Condition headings do not affect the interpretation of these Conditions.
2. APPLICATION OF TERMS
2.1 The Company will submit a quotation to the Customer which shall remain valid for the period stated in the quotation, or if no period is stated therein, for a period of 30 days from the date on which the quotation was issued.
2.2 The Company’s quotation will be deemed to have been accepted when the Customer places a corresponding order with the Company.
2.3 No Contract shall be deemed to have arisen unless and until the Company accepts the Customer’s order in writing.
2.4 The Customer acknowledges and agrees that the Company may commence performance of the Services upon issuance of the Company’s written acceptance of the Customer’s order pursuant to Condition 2.3 above.
2.5 Unless otherwise agreed in writing by the Company and subject to any variation under Condition 2.6, the Contract shall be on these Conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Customer purports to apply).
2.6 Subject to Condition 2.5, these Conditions apply to the supply of all Services by the Company and any variation to these Conditions and any variation to or representations about any Services shall have no effect unless expressly agreed in writing by the Company.
2.7 The following Conditions 2.8-2.13 shall apply if and only if the Customer enters into a Contract with the Company as a consumer – that is, as an individual acting wholly or mainly outside the Customer’s trade, business, craft or profession – where the Contract is a distance contract or off-premises contract within the meaning of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
2.8 The Customer may cancel a Contract entered into with the Company at any time within the period:
(a) beginning when the Contract was entered into; and
(b) ending at the end of 14 days after the day on which the Contract was entered into.
The Customer does not have to give any reason for the cancellation.
2.9 The Customer agrees that the Company may begin the provision of the Services before the expiry of the period referred to in Condition 2.8 (b), and the Customer acknowledges that, if the Company does begin the provision of the Services before the end of that period, then:
(a) if the Services are fully performed, the Customer will lose the right to cancel referred to in Condition 2.8;
(b) if the Services are partially performed at the time of cancellation, the Customer must pay to the Company an amount proportional to the Services supplied or the Company may deduct such amount from any refund due to the Customer in accordance with the exercise of the right to cancel referred to in Condition 2.8.
2.10 In order to cancel a Contract on the basis described in Condition 2.8, the Customer must inform the Company of the Customer’s decision to cancel. The Customer may inform the Company by means of any clear statement setting out the decision. To meet the cancellation deadline, it is sufficient for the Customer to send its communication concerning the exercise of the right to cancel before the cancellation period has expired.
2.11 If the Customer cancels a Contract on the basis described in Condition 2.8, the Customer will receive a full refund of any amount the Customer paid to the Company in respect of the Contract, less the amount of any deposit payment and subject to the requirements of Condition 2.9.
2.12 The Company will refund money using the same method used to make the payment ,unless the Customer has expressly agreed otherwise. In any case, the Customer will not incur any fees as a result of the refund.
2.13 The Company will process the refund due to the Customer as a result of a cancellation on the basis described in Condition 2.8 without undue delay and, in any case, within the period of 14 days after the day on which the Company is informed of the cancellation.
2.14 Unless the Customer is contracting with the Company at a distance or off-premises as a consumer and the Customer cancels the Contract on the basis described in Condition 2.8, the Contract may not be cancelled by the Customer without the Company’s written consent and subject to the payment to the Company of all costs, charges and expenses incurred by the Company in connection with the Contract.
2.15 The Customer warrants that the Customer has full authority to enter into the Contract without any legal impediments.
2.16 The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in the Contract. Nothing in this Condition 2.16 shall exclude or limit the Company’s liability for fraudulent misrepresentation.
2.17 All drawings, descriptive matter, specifications and advertising issued by the Company and any descriptions or illustrations contained in the Company’s website, catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Services described in them and they shall not form part of the Contract.
2.18 Any typographical, clerical or other accidental errors or omissions in any sales literature, quotation, price list, invoice or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company.
2.19 The Customer shall ensure that the terms of its order and any applicable specification are complete and accurate. The Customer shall be solely responsible for ensuring that the specification conforms to the Customer’s specific requirements and intended usage.
2.20 The Company has no obligation to accept any variation to the Contract requested by the Customer, whether by addition, substitution or omission and no such request shall be deemed to be accepted in the absence of the Company’s written agreement to the variation. Payment for any variation which has been agreed in writing by the Company pursuant to this Condition 2.20 shall be made in accordance with the provisions of Condition 5 and an appropriate extension of time for completion of the Services shall be agreed in respect of any such variation.
3. OBLIGATIONS OF THE PARTIES
3.1 The Company warrants (subject to the other provisions of these Conditions) that the Services will be performed in accordance with the Contract and with reasonable skill and care.
3.2 The Company shall use its reasonable endeavours to meet any performance dates specified by the Customer, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.
3.3 The Company may perform the Services in separate tranches and no failure by the Company to perform any one tranche shall entitle the Customer to terminate the Contract.
3.4 With respect to the performance of the Services, the Customer shall, at its sole cost:
(a) provide the Company with all information, co-operation and support that may be required to enable the Company to carry out its obligations to the Customer;
(b) provide or procure adequate facilities at the Site to enable the Company to undertake the Services (together with access to and provision of all utilities, including water and electricity services) and further to allow full, complete, uninterrupted and unimpeded access to and egress from the Site;
(c) provide the Company with basic welfare facilities during the performance of the Services, consisting of the use of toilet facilities and the use of hot and cold running water;
(d) take all steps to ensure the health and safety of the personnel of the Company whilst they are in attendance at the Site in connection with the Services and shall be solely responsible for ensuring the safety of any and all other persons who are or may be present at the Site during the Services, including restricting access to those areas of the Site where the Services are to be undertaken to those individuals engaged in undertaking the Services, or providing assistance to those so engaged;
(e) at all times whilst the Services are being undertaken, ensure, insofar as it is reasonably practicable to do so, that other operations are not undertaken at the Site, so as to ensure that the Services can be undertaken in one continuous, uninterrupted operation during Working Hours;
(f) provide safe, suitable and secure covered storage for all goods, materials and tools at the Site until the Services have been completed;
(g) other than where the Company agrees in writing to assume responsibility therefor (which shall not in any event include the payment of any corresponding fees), obtain and maintain all statutory and non-statutory consents, permissions, and approvals which are required for the provision of the Services at the Site and comply with all relevant legislation, standards or requirements in relation to the provision of the Services at the Site, in all cases before the date on which the provision of the Services is to commence; and
(h) where requested to do so by the Company, effect and maintain appropriate insurance at the Site.
3.5 Prior to performance of the Services, the Customer shall remove from the Site any item that could pose an obstacle to the performance of the Services. The Customer shall incur additional charges if the Company has to remove, dismantle and/or dispose of any item at the Site. Unless specifically provided otherwise by the Company in writing, the Customer acknowledges that any waste material arising from the performance of the Services (including any excess grit, water, refuse and deposits extracted by the Company in the course of undertaking the Services) shall be removed by the Customer at the Customer’s cost and the Customer shall comply with all applicable laws and regulations relating to such waste material. If the Company discovers or is notified of, before or during the performance of the Services, any problem, condition, hazard or abnormal or special circumstances at the Site which materially affects the Company’s ability to undertake the Services in accordance with the Company’s standards at the Contract Price, it shall be free to vary the Contract Price, notwithstanding that the problem, condition, hazard or abnormal or special circumstances may have existed prior to acceptance of the Customer’s order or may have arisen subsequently. Without limitation, any additional costs caused by any delay in the performance of the Services, or any interruption or suspension of performance, at the Site for reasons beyond the control of the Company, shall be treated as a variation to the Customer’s original order, the Customer shall be liable for any such additional costs and an appropriate extension of time for completion of the Services shall be agreed in respect of any such variation.
3.6 Although the Company will strive to achieve the colour and characteristics desired by the Customer whilst cleaning a painted or dirty surface, the Company cannot guarantee to remove all dirt or paint, nor meet all of the Customer’s expectations in this regard. Infills of different coloured or textured surfaces, pointing or render might be hidden by the dirt or paint and may become apparent only on cleaning. The Company will endeavour to wash down surfaces and remove all loose dirt and abrasive materials post-cleaning, however this is typically dependent on a good water supply; it is likely, for instance, that a window cleaner may be required following completion of the works.
3.7 If the Customer requires the Company to provide the Services in any unusual locations or circumstances which pose a risk of loss or damage to the Customer’s equipment or vehicles, the Customer shall be liable for any loss or damage caused to any of the Company’s equipment or vehicles arising from their use in such unusual locations or circumstances.
3.8 The Customer shall be solely responsible for guarding against any risks posed to the Customer’s property from the performance of the Services, although the Company will reasonably endeavour to minimise any such risks. The Company recommends that the Customer or a third party is present when the Company starts work so that any relevant issues can be discussed and any relevant risks minimised at the outset.
3.9 The Company shall not be responsible for loss or damage to items left at the Site by the Customer which the Customer could have removed, covered or secured.
3.10 The Customer shall not, without the prior written consent of the Company, at any time from the date of the Contract to the expiry of 6 months after the last date of supply of the Services or termination of the Contract, as applicable, solicit or entice away from the Company or employ (or attempt to employ) or otherwise engage or attempt to engage the services of any person who is, or has been, engaged as an employee, consultant or subcontractor of the Company in the provision of the Services.
3.11 Any consent given by the Company in accordance with Condition 3.10 shall be subject to the Customer paying to the Company a sum equivalent to 15 % of the then current annual remuneration of the Company’s employee, consultant or subcontractor.
4. CONTRACT PRICE
4.1 The Contract Price shall be the price set forth in the Company’s written acceptance of the Customer’s order issued pursuant to Condition 2.3, plus any increase which may be applicable or any variation which may arise subject to these Conditions.
4.2 Unless otherwise agreed by the Company in writing, the Contract Price will be exclusive of Value Added Tax which will be charged at the rate which is applicable at the date of commencement of performance of the Services. The Company will assume that the Customer is an “end user” of the Services unless the Customer stipulates otherwise in writing. The Company will issue a normal VAT invoice, and charge VAT at the appropriate rate. There will be no reverse charge. Where the Customer is liable for the VAT under ‘reverse charge’ rules, the Company will identify the VAT content of the Company’s invoice, and the Customer will be responsible for paying the VAT directly to HMRC.
4.3 The Company reserves the right to increase the Contract Price to reflect any increase in costs, charges or expenses to the Company which is due to:
(a) any factor beyond the control of the Company (including any increase in the costs of labour, materials or other costs of supply);
(b) anything which adversely affects or alters any obligation of the Company hereunder;
(c) any change in performance dates or times for the Services which is requested by the Customer and accepted by the Company; or
(d) any other cause attributable to the Customer, including any delay caused by the Customer, or any failure of the Customer to give the Company adequate, accurate or complete information or instructions.
4.4 Without prejudice to any other right or remedy of the Company, where the Customer is in breach of any of the provisions contained in Clauses 3.4 or 3.5, the Company reserves the right to bill the Customer at the daily rate of £500.00 per 8 hour day, plus any specialist hire charges (access platforms, scaffolds, large compressors, etc) in addition to the Company’s travel costs. The amount set out in this Condition 4.4 is not calculated as a penalty but is a genuine pre-estimate of the loss likely to be incurred by the Company in such circumstances.
4.5 Unless otherwise agreed in writing between the Customer and the Company, all prices are given by the Company on an ex works basis and the Customer shall be liable to pay the Company’s charges for transport, packaging and insurance.
4.6 The Contract Price is based on Working Hours’ rates; evening, weekend and bank holiday work will incur extra costs.
4.7 The Contract Price assumes that ready access and suitable parking will be provided for the Company’s vehicles, tools, materials and plant without charge to the Company.
4.8 A charge will be made for any delays preventing the Company commencing work after one hour from the Company’s agreed start time at any point during the Contract due to the Customer not having fulfilled their obligations under the Contract, or for any reason beyond the Company’s control.
5. PAYMENT
5.1 Invoices shall be raised and the Contract Price shall be paid by the Customer to the Company in accordance with the requirements set out in the Company’s written notification of acceptance of the Customer’s order issued pursuant to Condition 2.3 (including any requirement to make a deposit payment). Any deposit paid by the Customer may not be refunded under any circumstances. All stage payments which are to be made under the Contract shall be made in the amounts and at the times stipulated. All payments shall be made by the Customer to the Company within 7 days of the date of the corresponding invoice.
5.2 Time for payment shall be of the essence of the Contract.
5.3 No payment shall be deemed to have been received until the Company has received cleared funds. In the event that the Customer tenders payment by cheque and said cheque is returned unpaid to the Company, the Customer shall reimburse the Company for any bank charges incurred by the Company.
5.4 All payments payable to the Company under the Contract shall become due immediately on its termination despite any other provision.
5.5 The Customer shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Customer has a valid court order requiring an amount equal to such deduction to be paid by the Company to the Customer.
5.6 The Company will not accept deductions for any retention.
5.7 If the Customer fails to pay the Company any sum due pursuant to the Contract, the Customer shall be liable to pay interest to the Company on such sum from the due date for payment at the annual rate of 5 % above the base lending rate from time to time of Barclays Bank plc, accruing on a daily basis until payment is made, whether before or after any judgment. The Company reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998. The Customer shall reimburse the Company for any and all costs incurred by the Company in recovering payment pursuant to this Condition 5.
5.8 Without prejudice to Condition 5.7, any failure by the Customer to pay the Company any sum by the due date for payment and/or the occurrence of any one or more of the events set forth in Condition 9.1 (b)-(e) in relation to the Customer shall entitle the Company, at any time and without notice to the Customer and without limiting any other remedy available to the Company under these Conditions, the Contract, or otherwise:
(a) to suspend or cancel the performance of the Services;
(b) to withdraw or reduce any agreed monthly credit limit;
(c) to suspend any warranty or guarantee for the Services or any other services supplied by the Company to the Customer, whether or not they have been paid for;
(d) to set off any amount owed by the Company to the Customer against any amount owed by the Customer to the Company on any account whatsoever;
(e) to charge the Customer for the cost of re-establishing the works once all outstanding payments have been made;
(f) to cancel any discount or price reduction (if any) offered to the Customer
(g) to treat the Contract as having been repudiated by the Customer;
(h) to terminate the Contract; and
(i) to terminate any other subsisting contract with the Customer.
6. CONFIDENTIAL INFORMATION, INTELLECTUAL PROPERTY RIGHTS AND DATA PROTECTION
6.1 The Customer and the Company agree that in the course of the Company providing Services to the Customer, the parties may disclose to each other certain Confidential Information. The Customer and the Company agree that each party will not use the Confidential Information other than to perform their obligations under the Contract. Each party will maintain the Confidential Information’s confidentiality and not disseminate it to any third party without the disclosing party’s prior written consent, save that this obligation shall not apply to any Confidential Information that either party has a duty (whether legal or otherwise) to communicate or that is in the public domain or is already in the receiving party’s possession through no fault of the receiving party.
6.2 The Customer acknowledges the Company’s ownership of any Intellectual Property Rights in the Services and agrees not to contest the Company’s ownership or use of any such Intellectual Property Rights. Without limitation, the Customer shall not acquire any such Intellectual Property Rights or any licence or grant of rights therein, nor shall the Customer register or attempt or permit to be registered, any such Intellectual Property Rights or any licence or grant of rights therein. The Customer further acknowledges that any and all Intellectual Property Rights developed by the Company in performing the Services shall become vested and shall vest in the Company absolutely and shall also be subject to the other provisions of this Condition 6.2.
6.3 The Customer shall hold the Company harmless and shall fully and promptly indemnify the Company against all loss, damages, costs and expenses awarded against or incurred by the Company in settlement of any claim for infringement of any Intellectual Property Right of any third party which directly or indirectly results from the use by the Company of any instructions or specification submitted by the Customer in relation to the Services.
6.4 The Customer acknowledges and agrees that any personal data contained in any information provided to the Company may be processed by and on behalf of the Company in connection with the provision of the Services.
6.5 The Company shall be allowed to refer to the Customer in any publicity material, (including the taking and publication of photographs of the works and the Site); if the Customer does not wish the Company to do so, the Customer must notify the Company in writing.
7. LIMITATION OF LIABILITY, WARRANTY AND INDEMNITY – THE CUSTOMER’S ATTENTION IS PARTICULARLY DRAWN TO THIS CONDITION
7.1 Subject always to any additional limitation of the Company’s liability elsewhere in these Conditions, this Condition 7 sets out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents, consultants, and subcontractors) to the Customer in respect of:
(a) any breach of the Contract;
(b) the supply of the Services and any use made by the Customer of the Services, or any part of them; and
(c) any representation, statement or tortious act or omission (including negligence) arising under or in connection with the Contract.
7.2 The Company shall have no liability to the Customer for any loss, damage, costs, expenses or other claims for compensation arising from any specification or instructions supplied by the Customer which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or arising from any other fault of the Customer.
7.3 With respect to the Company’s liability hereunder, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
7.4 Nothing in these Conditions limits or excludes the liability of the Company:
(a) for death or personal injury resulting from its own negligence; or
(b) for any damage or liability incurred by the Customer as a result of fraud or fraudulent misrepresentation by the Company; or
(c) for any liability incurred by the Customer as a result of any breach by the Company of the conditions implied by section 2 of the Supply of Goods and Services Act 1982.
7.5 Subject to Condition 7.3 and Condition 7.4:
(a) the Company shall not be liable for:
(i) loss of profits; or
(ii) loss of business; or
(iii) depletion of goodwill and/or similar losses; or
(iv) loss of anticipated savings; or
(v) loss of goods; or
(vi) loss of contract; or
(vii) loss of use; or
(viii) loss or corruption of data or information; or
(ix) any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses; and
(b) the Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance, or contemplated performance, of the Contract shall be limited to the Contract Price and no individual liability shall attach to any claim.
7.6 Notwithstanding the foregoing provisions of this Condition 7, particular rights are granted to consumers under the Consumer Rights Act 2015. Specifically, where the Customer enters into a Contract with the Company as a consumer, the Consumer Rights Act 2015 states that the Customer can request the Company to repeat or fix the performance of the Services if the Services have not been carried out with reasonable skill and care and the Customer may be entitled to some money back if the Company is unable to remedy their deficient performance.
7.7 The Customer shall hold the Company harmless and keep the Company fully and promptly indemnified against all direct, indirect or consequential liabilities to the extent that any such liabilities arise directly or indirectly from the Customer’s fraud, negligence, failure to perform or delay in the performance of any of its obligations under the Contract.
8. RISK AND TITLE
The goods and materials for use in undertaking the Services shall be at the sole risk of the Customer upon delivery to the Site. Said goods and materials shall remain the property of the Company until such time as the Contract Price has been paid in full. Failure by the Customer to pay any invoice by its due date and/or the occurrence of any of the events set out in Condition 9.1 (b)-(e) shall entitle the Company (without prejudice to its other rights and remedies) to enter upon the Site or any property to which the Customer has access and retake possession of said goods and materials (and if necessary, dismantle any works for such purpose). The cost of exercising the Company’s rights under this Condition 8 shall be for the Customer’s sole account.
9. TERMINATION
9.1 Either party shall be entitled to immediately terminate the Contract on giving written notice to the other if:
(a) the other party commits any material breach of any of these Conditions and in the case of such a breach which is capable of remedy, fails to remedy the same within 7 days after receipt of a written notice giving full particulars of the breach and requiring it to be remedied (for the avoidance of doubt any late payment or failure to pay by the Customer any sums due shall be deemed a material breach); or
(b) an incumbrancer takes possession or a receiver is appointed over any of the property or assets of the other party; or
(c) the other party makes a voluntary arrangement with its creditors or becomes the subject of an administration order; or
(d) the other party has a bankruptcy order made against it or goes into liquidation (except for the purposes of amalgamation, reconstruction or other reorganisation); or
(e) the other party ceases or threatens to cease to carry on its business.
9.2 In addition to the rights granted to the Company under Condition 9.1, the Company may terminate the Contract (without liability to the Customer) immediately upon written notice to the Customer in the event of the Company encountering special or abnormal circumstances upon commencement of the Services which adversely affect the Company’s obligations under the Contract.
9.3 Termination of the Contract shall be without prejudice to any accrued rights and remedies of either party.
10. FORCE MAJEURE
The Company shall have no liability to the Customer under the Contract if it is prevented from, or delayed in performing, its obligations under the Contract or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including strikes, lock-outs or other industrial disputes (whether involving the workforce of the Company or any other party), failure of a utility service or transport network, Act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, epidemic, pandemic, local or national lockdown, accident, breakdown of plant or machinery, fire, flood, storm or default of any suppliers or subcontractors.
11. CHANGES
11.1 The Company reserves the right without prior approval from or notice to the Customer to make any changes to the Services which are required to conform to any applicable safety or other statutory or regulatory requirements or which, in the reasonable opinion of the Company, do not materially affect the specification of the Services.
11.2 All measurements, dimensions and sizes of any and all buildings, walls, fixtures, fittings and materials at the Site are approximate only and are subject to variation dependent upon Site conditions and/or regulatory approval requirements and no such variation shall entitle the Customer to cancel the Contract or to claim compensation.
12. GENERAL
12.1 No forbearance or indulgence granted by the Company to the Customer shall in any way limit the rights of the Company under these Conditions.
12.2 Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to that other party at its registered office or principal place of business.
12.3 Neither the Company nor the Customer intends that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
12.4 No failure or delay by either party in exercising any of its rights under the Contract shall be deemed to be a waiver of that right and no waiver by either party of any breach of the Contract by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.
12.5 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected.
12.6 The Contract constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior and contemporaneous agreements and understandings between the parties.
12.7 The Company may subcontract all or any of its obligations under the Contract.
12.8 Any dispute arising under or in connection with the Contract shall be referred to arbitration by a single arbitrator appointed by agreement or (in default) nominated on the application by either party to the President for the time being of the Royal Institution of Chartered Surveyors whose decision as to the type, qualifications and experience of such arbitrator shall be final and binding on the parties. The costs of the arbitrator shall be borne by the parties as he directs and his decision on the issue in dispute shall be final.
12.9 The Contract shall be subject to and construed under English Law and the parties hereby submit to the exclusive jurisdiction of the English courts for that purpose.